Agent trace
Why this decision
1. Moment agent
Layla Al Ali · high value · City Centre MirdifDormant points · urgency med7,891 points (AED 789.1) unredeemed for 308 days.
2. Ecosystem navigator
Trigger: points balance · cross-BU consent yes4 candidate offers4 redemption options at City Centre Mirdif; steered to off-peak capacity where available.
3. Offer economist
upliftProb × basket × margin − net cost after brand fundingWeekday matinee ticket for 2,500 pointsPicked "Weekday matinee ticket for 2,500 points": expected GP AED 23.1, net cost AED 7.5 (0% brand-funded), beat "AED 50 Magic Planet card for 4,000 points" by AED 8.1.
Offer Funded by Uplift Exp. GP Net cost Score Weekday matinee ticket for 2,500 points MAF 35% 23.1 7.5 15.6 Chosen AED 50 Magic Planet card for 4,000 points MAF 35% 31.5 24.0 7.5 Lower score Dinner for two with 6,000 points tenant 40% 35% 15.8 21.6 -5.8 Costs more than it earns Use 5,000 points for AED 50 off at Carrefour MAF 35% 26.9 40.0 -13.1 Costs more than it earns 4. Guardrails
Holdout no · 1 msgs this weekPassWithin budget, message cap and approval threshold.
5. Action
Channel: pushSent: Weekday matinee ticket for 2,500 pointsMAF funds 0% · MAF net cost AED 7.5