Agent trace
Why this decision
1. Moment agent
Elena Saleh · high value · City Centre DeiraDormant points · urgency med10,667 points (AED 1,066.7) unredeemed for 393 days.
2. Ecosystem navigator
Trigger: points balance · cross-BU consent yes3 candidate offers3 redemption options at City Centre Deira; steered to off-peak capacity where available.
3. Offer economist
upliftProb × basket × margin − net cost after brand fundingWeekday matinee ticket for 2,500 pointsPicked "Weekday matinee ticket for 2,500 points": expected GP AED 23.1, net cost AED 7.5 (0% brand-funded), beat "Dinner for two with 6,000 points" by AED 21.5.
Offer Funded by Uplift Exp. GP Net cost Score Weekday matinee ticket for 2,500 points MAF 35% 23.1 7.5 15.6 Chosen Dinner for two with 6,000 points tenant 40% 35% 15.8 21.6 -5.8 Costs more than it earns Use 5,000 points for AED 50 off at Carrefour MAF 35% 26.9 40.0 -13.1 Costs more than it earns 4. Guardrails
Holdout no · 1 msgs this weekPassWithin budget, message cap and approval threshold.
5. Action
Channel: pushSent: Weekday matinee ticket for 2,500 pointsMAF funds 0% · MAF net cost AED 7.5